Frequently Asked Questions (FAQs) and Troubleshooting

We cover the best pratices for user Rentables and also how to troubleshoot issues

6 articles in this collection
Written by Jerry and Kirk

General FAQ

I forgot my password. How do I reset it?

Visit https://rentables.com/pm/access/reset_password

Written by Jerry
Updated over a week ago

What happens to my data at the end of the free trial?

Nothing. Everything seamlessly migrates to you paid account.

Written by Jerry
Updated over a week ago

Accounting FAQ

What are "Post Funds" and "Draw Funds"?

Funds deposited in your trust account are recorded with a Post Funds transaction. Funds drawn are recorded with a Draw Funds transaction.

Written by Kirk
Updated over a week ago

Rentables defaults to the owner as the payee for Rent, but the check is payable to the property manager. How do we record this in Rentables?

Think of the Payee for a charge as the beneficiary of the charge. For rent, the owner is beneficiary, not the property manager.

Written by Kirk
Updated over a week ago

Portal FAQ

My owner or tenant didn't receive their portal invite. How can I troubleshoot?

Usually when this happens it's because the email address was entered wrong on invalid. Here's how to verify it.

Written by Kirk
Updated over a week ago

Rentables ACH

Why was my ID or voided check rejected?

When signing up for ACH, please insure the image of your ID and voided check meet our banking partners quality requirements.

Written by Jerry
Updated over a week ago