Our banking partner uses an automated system to verify your identity in order to meet industry requirements to Know Your Customer (KYC). If you don't provide a high quality image then your account cannot be approved.

Photo ID and Voided Check Image Requirements

Please follow the guidelines below when submitting a copy of your driver's licenses and voided check:

  • Steady image
  • ID occupies most of image
  • ID and text are aligned properly
  • Plain black background
  • Min resolution ~1200 pixels, minor axis
  • Good natural lighting (avg pixel intensity ~150)
  • No flash
  • Name, address & DOB matches those supplied on the form.
  • Should be in full color (no black and white images accepted)
  • We recommend maximum file size of 2 MB (most high quality JPG are around 1 MB).

Good Example Image

Unacceptable Images

Poor resolution. Images like these will be rejected.

Does not occupy most of the image. Images like these will be rejected.

Upside down. Images like these will be rejected.

Not in full color. Images like these will be rejected.


Did this answer your question?